FAQS About Booking
HOW DO WE BOOK YOU AS OUR WEDDING PHOTOGRAPHER?
Thank you for considering me as your wedding photographer! I'd love to hear all about your wedding plans so far! The first thing to do is to contact me via my website and see whether I have availability for your date. I'll get back to you ASAP and within 24 hours. The summer months, in particular, do get booked up very quickly, sometimes up to 2 years in advance, so to avoid any disappointment, please do get in touch today!
From there, we can chat about your wishes via email or else phone/Skype/FaceTime if you would prefer, and if you'd like to proceed, I'll send you my Booking Form and Agreement to read through, fill in and return. Once you've sent these back to me, together with a 25% booking fee (which reduces the total balance), then the date is yours and it's all confirmed! Welcome!
CAN WE MEET YOU PRIOR TO THE DAY?
Of course! I meet all couples in-person prior to their wedding, usually around 4-6 weeks beforehand when all the finer details have been confirmed and we know exactly what's happening and when. At this point, I'll bring my questionnaire for us to go through and this will help us to figure out how to put me to best use on the day! It's a great way to get to know each other a little better so that you'll feel comfortable with me on the day itself. This is also one of the reasons that couples opt to have an engagement shoot.
I will also shortly be able to give you my Couples' Kit, which is a PDF magazine I've created for you that more fully outlines the steps in our journey together and contains tips and ideas for making the most of your photography on your wedding day (including that of your guests)! Coming soon!
CAN WE MEET YOU PRIOR TO BOOKING?
I completely understand that you might be feeling apprehensive about choosing a photographer. As one of the only suppliers who will likely be with you most of the day, I hope to help you feel that it is not only a photographer but also a friend who’ll be joining you!
For this reason, I'm always happy to arrange to Skype/FaceTime or a chat on the phone with you so we can break the ice and say, 'Hi'! It's also a useful opportunity to ask any questions you may have which aren't answered here. Most couples feel they have enough information here and via our initial email chats to proceed to booking, but if you'd like to hear my voice and see my face, please don't hesitate to get in touch! In any case, I love weddings and would love to hear about your ideas and plans! #weddingmad
I receive a large volume of enquiries each year so, regrettably, there just isn't enough time in a week to physically meet up with everybody who enquires as well as give my dedication and commitment to my current clients; I don't just concentrate on booking new clients, I work very hard to provide my clients with the best service I possibly can, at every step of the way (I recently won an award for this! Yay!). In fact, I want you to feel completely at ease at every step of the way, so I've made this little flowchart for you to show you what to expect (below).
Drop me an email or give me a call! Tell me all about your wedding plans!
HOW DOES PAYMENT WORK?
Your 25% booking fee (which reduces the total balance), which together with your completed Booking Forms secures the date. The remainder is due two weeks prior to the wedding. I'm happy to arrange a payment plan to spread payment, if this is more convenient for you.
WHAT HAPPENS IF YOU CAN'T ATTEND OUR WEDDING?
Gulp! It’s a very worrying thought, isn’t it? Touch wood, I’ve never yet not been able to attend a wedding but, alas, I am human, and as with any supplier, it is possible that an emergency could unfortunately crop up which prevents me from attending your wedding. It would have to be a very serious situation indeed which would result in my non-attendance, so rest assured that my commitment to you is paramount and I will do everything I can to ensure I am able to fulfill my obligations to you under the terms of our agreement.
However, in the unlikely event that I can’t attend your wedding, I will take the most appropriate course of action available – this may mean sending my second photographer in my place. She has trained under my guidance and shoots to my specifications and with the same equipment and insurance in place. She attends almost every wedding as my second photographer. I will still edit the collection for you and this will resemble my work as closely as is possible in the circumstances. As far as possible, no other aspect of my services will be affected.
Alternatively, I will try to find a replacement for you from my network of other professional wedding photographers. If this is not possible, then the final, worst and last case scenario is that I will refund the money you have paid me. Of course, I shudder at the thought of leaving you in this situation. Whilst it’s important that you understand the possibilities (our Agreement we'll sign will detail this) please do feel assured that I never want this to happen but have plans in place should it ever do so.
WHAT HAPPENS IF WE CANCEL OUR WEDDING?
After 14 days from placing your booking with me, the booking fee becomes non-refundable in any circumstances, as is the case with most businesses. However, should you subsequently cancel your wedding, and therefore my services, the deposit is the only thing you lose. Unconventionally, I do not charge any further fees of a couple experiencing the sadness and disappointment of having to cancel their wedding.
CAN WE ADD-ON SERVICES LATER IF WE DECIDE TO?
Yes! Once you've booked me, the date is yours and yours alone, so if you decide to add any additional services, it's fine to do so at a later stage. If it's a service that will impact upon the day itself, such as Groom/Partner 2 Preparations, just let me know at or before our pre-wedding meeting around 4-6 weeks prior to the date so as to ensure I've got adequate notice to arrange this for you. I'll send a new invoice to reflect any changes you have made.
Similarly, some couples decide after their wedding that they'd like me to continue working for them and to design and produce an album for them.
"Kate recently photographed our wedding and wow!Hiring Kate turned out the be the best decision we made for the day because she has just been fantastic. I cannot recommend Kate highly enough.Throughout the whole lead up to the wedding, during the day and following the...
"Kate and Amanda were our wedding photographers, who I stumbled upon by chance through a mutual Facebook friend, and fell in love with their wedding photos. Within seconds I knew whole heartedly it was Kate who I needed to capture the most special day of my life!...
Ground Floor | 15 Colson Drive | Iwade | Sittingbourne | Kent | ME9 8TT